We’ve included answers to some of our more frequently asked questions below. Not finding the answer you need? Send us a message here.

How Long Does Delivery Take? 
We know you want your new Luxe Aura World jewelry ASAP (can’t blame you!). We offer FREE standard shipping over $29/£29/€29 to most countries so you don’t need to pay for unnecessary shipping costs. Plus we use tracked shipping for all orders so you can see exactly where your order is anytime!

Note: Orders are processed 7 days a week, but they can only be shipped out Monday through Friday. 

During holiday periods like Black Friday, Cyber Monday & Christmas there might be a slight increase in shipping time due to the high demand and orders placed.

*We are unable to offer free shipping to the following countries, shipping fees are calculated at checkout: 

South Africa, Algeria, Benin, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Libya, Madagascar, Malawi, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Cameroon, St. Helena, São Tomé & Príncipe, Senegal, Sierra Leone, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Brazil, Caribbean Netherlands, Colombia, French Guiana, Guyana, Paraguay, Suriname, Venezuela, Myanmar (Burma), Yemen, Hong Kong SAR, Israel, Bahrain, Saudi Arabia, United Arab Emirates, Lebanon, Oman, Kuwait, Qatar.

Do You Deliver Products Internationally? 
We offer free shipping to most countries around the world.

Unfortunately, we are unable to ship to these countries: 
Afghanistan, Algeria, Angola, Aruba, Ascension Island, Bangladesh, Belize, Bolivia, Botswana, Cayman Islands, Chile, Cook Islands, Ecuador, Egypt, El Salvador, French Polynesia, Gibraltar, Greenland, Guernsey, Honduras, India, Iraq, Kosovo, Lebanon, Malawi, Maldives, Martinique, Mongolia, Montenegro, Nepal, New Caledonia, North Macedonia, Pakistan, Palestinian Territories, Panama, Peru, Philippines, Serbia, Seychelles, Somalia, South Sudan, Sri Lanka, Trinidad & Tobago and Tristan da Cunha.

How Secure Is My Personal Information? 
 dheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.  

Can I Amend My Order? 
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please contact us here as soon as possible to see if it is possible to amend your order.

Can I Cancel My Order? 
If you wish to cancel your order contact us here and we will do our best to help you with your request. 

I Have Entered An Incorrect Address! 
If you have misspelled or auto-filled your address incorrectly, please contact us ASAP here and provide your new address.

What If My Parcel Is Delayed? 
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. But don’t worry, we will make sure that you get your parcel 🙂 

If for any reason, your parcel is lost, we will always offer to ship you a new one completely free of charge or give you a refund (whatever you prefer) – simply contact us here.

Will My Items Come Together? 
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don’t panic if you don’t receive all of your items at once…they will get to you! 🙂

In most cases customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Can I Return My Order? 
If you would like to return your jewelry, please email rockqtommy@gmail.com to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.

My Item Arrived Damaged! 
Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged, please email us at rockqtommy@gmail.com and we will immediately ship you a new order completely free of charge.

How is the jewelry packaged? 
Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged, please 
contact us here and we will immediately ship you a new order completely free of charge.