Frequently Asked Questions
We’ve included answers to some of our more frequently asked questions below.
Not finding the answer you need? Don’t worry, simply send us a message to rockqtommy@gmail.com and we will get back to you within 24 hours.
How Long Does Delivery Take?
On average it takes 5-10 working days for your order to arrive from dispatch. However, in some cases, it may take up to 3 weeks for your jewelry to arrive depending on the country.
Do You Deliver Products Internationally?
We offer free shipping over $35/£35/€35 to most countries around the world.
Unfortunately, we are unable to ship to these countries:
Afghanistan, Algeria, Angola, Aruba, Ascension Island, Bangladesh, Belize, Bolivia, Botswana, Cayman Islands, Chile, Cook Islands, Ecuador, Egypt, El Salvador, French Polynesia, Gibraltar, Greenland, Guernsey, Honduras, India, Iraq, Kosovo, Lebanon, Malawi, Maldives, Martinique, Mongolia, Montenegro, Nepal, New Caledonia, North Macedonia, Pakistan, Palestinian Territories, Panama, Peru, Philippines, Serbia, Seychelles, Somalia, South Sudan, Sri Lanka, Trinidad & Tobago and Tristan da Cunha.
How Secure ls My Personal Information?
Luxe Aura Mall adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
About other questions
If you have any questions, please contact us rockqtommy@gmail.com.